Shipping

 

EU Customers, Brexit, and Import Taxes and Duties

• Customers who are purchasing from European countries will now be subject to Import VAT and paying Duties - the amount of Import VAT and/ or Duties is dependent on the amount of money that you spend with us.

Below are the charges that you can expect to pay when spending money with Football News UK LTD:

Spending less than €22: NO import VAT or duties

Spending between €22 and €150: You may have to pay your country's import VAT

Spending more than €150: You may have to pay your country's import VAT, AND Import Duties

 

When will my products be dispatched?

Our turnaround time is 7 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed. 

Cut off days for punctual Christmas deliveries is 13th of December. After that we cannot guarantee punctual deliveries for Christmas anymore!!

How are my products shipped?

Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or P2P.

 

The packaging for different products is varied, but it's all eco-friendly. The vast majority of parcels ship plastic-free, with the only exception to this being framed prints which ship wrapped in biodegradable bubble wrap to prevent the glass breaking.

 

Will I be able to track my products as they’re shipped to my customers?

Yes, but only if you’ve upgraded your service to Recorded or Courier. When shipped to the UK, Royal Mail's Recorded service is only tracked on collection and delivery - if you want to track UK parcels in more detail you'll need to use the Courier option. Both Recorded and Courier offer detailed tracking for all orders shipped outside the UK. 

 

Where can I find my parcel tracking information?

Your tracking code will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking and this can be found on the order tracking page in your Inkthreadable account.

 

When will my products be delivered?

This depends on the courier handling your parcel and the destination country. 

Please look for specific shipping information for specific products on the product page/s of your chosen product. Each product can have different shipping times.
(It is located in a drop-down menu under the material drop-down menu) 

Please note, due to Brexit, many services are taking slightly longer than usual.

 

What if my order doesn't arrive?

Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time. 

 

If an order does not arrive, we always recommend asking the customer to check at their local post office and confirming their address before contacting us. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.

 

Do you ship worldwide?

Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or P2P depending on the shipping method/destination.

 

Returns

Do you accept returns or exchanges?

Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges. Please email us direct at info@lufcnews.co.uk for all return enquiries should there be a fault with your product. 

 

If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again. 

 

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email info@lufcnews.co.uk or send a message on live chat with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.