Orders 

How to place an order?

Select the desired product and ADD TO CART. You can continue shopping or EDIT BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.

How fast will my order be processed – for domestic orders?

Items are made to order by our print partners. Production and dispatch normally take up to 7 working days. Delivery times vary by product and destination; the estimated delivery window is shown on each product page and at checkout. Delivery can be affected by courier delays and weather.

Orders may take longer than usual during sale seasons such as Black Friday, Cyber Monday, and others.

How fast will my order be processed – for international orders

Orders placed on weekdays will be processed within up to 7 business days after the order is placed. Please note that we do not process, ship orders on Saturdays and Sundays or on Holidays. Business days are Mondays through Fridays, excluding holidays.

International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates. International orders are those delivered outside the UK.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package.

If your order takes longer, please email us at info@lufcnews.co.uk.

Can I cancel or change my order?

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact immediately after placing your order at info@lufcnews.co.uk. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests. 

What to do if a product is sold out?

For products that are sold out, please find the ‘notify me when available’ button on the product pages and add your e-mail address to the Waitlist. Once the product is back in stock, you will be notified via e-mail.

 

I received my order and an item was damaged.

If the product received is damaged, we can help. Please e-mail photos of the damaged products, a brief description of the damage, the order number to info@lufcnews.co.uk. We will follow-up with next steps as soon as possible.

 

The items from my package are missing. What should I do?

First, please check the package carefully.

In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.

Second, contact us

If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to info@lufcnews.co.uk. We will follow-up with next steps as soon as possible.

You can tell us about your missing item within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship.

 

How is my credit card information saved?

We do not store any of your credit card information on our website. We use Stripe Payments, a reputable and secure payment processor available, for processing all of our online transactions.

 

Shipping

 

What shipping options do you have?

All orders are shipped from the UK.

Orders are sent by tracked delivery. The shipping cost and the estimated delivery window are shown at checkout before you pay. Depending on your country, import taxes, duties or customs fees may apply to international orders.

 

What countries do you deliver to?

We ship to the countries available at checkout.

Returns & Exchanges

What is your return policy?

You can return your order within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.

 

How do I make a return?

To return your product, you should contact our support at info@lufcnews.co.uk and they will assist you with your return. Please state the reason of your return in your email and your order number.

You will be responsible for paying for your own shipping costs for returning your item. Return postage is paid by the buyer, unless the item is faulty or we sent the wrong item. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

How do I make an exchange?

If you need to exchange a product, send us an email at info@lufcnews.co.uk with your enquiry.

 

How do I get a refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account.